We strongly recommend you wait until all items have been delivered before arranging an installation service.
Whilst we pride ourselves on delivering on time, occasionally orders are delayed for reasons beyond our control. If this should happen, we will contact you and do our best to advise you. Windowlines can't be held liable for any delay caused in delivering the product.
Please note, some products are particularly large and bulky so it may not be possible to deliver them to some addresses, such as high rise properties. Please include additional delivery information in the box provided at checkout.
Get your made to measure windows and doors delivered in just 7 working days.
Once our logistics team has allocated a time for your order, we will send you an email on the day of dispatch with delivery details.
Normal delivery times are between 9am and 5pm but you can phone the carrier for an indication of delivery time. Contact details are given in the email they send you with tracking information.
Large orders are sent on a pallet and are normally delivered on a rigid vehicle with tail lift. This usually means your order will be dropped on your driveway or curbside. Our delivery partners ensure your orders reach you in good condition, however, accidents do happen. If you find any damage to your order, please contact us as soon as possible. If you could email us photos of the damage, that would help us deal with your query faster.
We’re happy to accept orders to deliver to international addresses.
If you would like your order delivered to a non-mainland Britain address, please contact us for a quote. Make sure you tell us:
Our international delivery service is provided by a third party courier service so please note any dates provided by Windowlines for time of delivery are estimates. Questions about delivery should be directed to the courier, whose details will be included in our emails to you.
By accepting our terms and conditions at checkout and selecting an international delivery option for your purchase, you are instructing Windowlines to act as your agent to instruct our courier to deliver the products on your behalf for the delivery charge shown. This delivery charge incorporates a handling fee for related fulfillment costs incurred by Windowlines - this fee may vary from time to time.