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Privacy & Cookies

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Use of your information

We respect your privacy.

We promise we will not give your details to any other company without your consent.

Cookies and your privacy

We use cookies on our site. A cookie is a small file that asks your permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and personalise your shopping experience.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Display advertising activities

We use Remarketing and Google Analytics where third party vendors, including Google, show ads about our products across the internet. You can opt out of Google Analytics for Display Advertising and customise Google Display Network ads by configuring your settings for Google Ads. We, and third party vendors (such as Google), use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) to inform, optimise and show ads based on someone's past visit to our site together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to your site.

To put control in your hands and prevent your data from being collected by websites to be used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript. Find out more and get the add-on.

We will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie unless we have robust notice of, and the user's prior affirmative (i.e., opt-in) consent to, that merger.


Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

We'll never ask you to send any personal details via e-mail. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an e-mail claiming to be from Windowlines requesting this kind of information, please do not respond but let us know.

What information we collect

We may collect the following information:

Contact information, including email address

Demographic information, such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services

We may periodically send promotional emails about new products, special offers or other information we think you may find interesting using the email address which you have provided

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Links to other websites

Our website contains links to other sites of interest. However, once you have used these links to leave our site, you should note we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How to control your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

You can request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us at

If you believe any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.